Support
Answers to the common questions, and a real person behind the email if you're still stuck.
How do I check in at a park?
Open the park from the Parks tab and rub the foil badge with your finger. Scratch enough of it away and the park's emblem is revealed and marked as collected. No date is needed; tap Add date whenever you like, and pick an exact day, a month and year, just the year, or no date at all. Back-filling a trip from years ago works the same way.
Do I have to be at the park to scratch it?
No. Scratchbook is a keepsake, not a proof-of-visit system, so there's no GPS check. Scratch a park whenever it feels earned. (House rules are yours to set: some people scratch at the entrance sign, some on the drive home.)
How do I log wildlife?
The Wildlife tab lists all 48 species in the app: mammals, birds, marine life, reptiles and fish. Open a species and scratch its badge to mark it spotted; each one shows the parks it lives in, the best season, and a spotting tip. Parks show their local wildlife under "Wildlife to spot." Your first five wildlife species are free; the one-time full unlock purchase unlocks all 48.
Can I add a photo to a park or species?
Yes. Save photos alongside your notes for a park or species, and create a collage with up to four photos, an illustrated badge, and a background color. Apple's photo picker gives Scratchbook only the photos you select, never the rest of your library.
Open a photo's options to make it the cover, remove it, or use its capture date for a visit or sighting. You can record multiple visits and sightings, with an exact date, an approximate date, or no date.
How does sync work? Do I need an account?
There are no accounts. Your collection is stored on your device and in your own iCloud when iCloud Sync is on, so it can follow you to another iPhone or iPad. Just be signed into the same Apple Account with iCloud enabled on both devices. Photos you attach to a park or species sync too, privately, through your own iCloud. You can turn iCloud Sync off in the app's Settings.
I reinstalled the app. Where's my collection?
If iCloud Sync was on and your collection finished syncing, it can return after you reinstall. Check that you're signed into the same Apple Account, that iCloud Drive and the app's iCloud Sync setting are on, and that you have a network connection. Photos may take longer to download.
How do I start over?
Un-scratching is deliberate work, like peeling a sticker: open a collected park or species and remove it from your collection at the bottom of its date screen. Clearing a date on its own keeps the park or species collected. To erase everything, delete the app and remove its iCloud data in Settings → your name → iCloud → Manage Account Storage.
What does Scratchbook collect about me?
Nothing. No accounts, no ads, no analytics, no third-party SDKs. Your data lives on your device and in your own iCloud, and we never see it. For details, including optional location access and Apple services, read it here.
What costs money?
Collect your first five national parks and five wildlife species free. The one-time full unlock purchase unlocks all 64 parks and all 48 wildlife species, Pin, Patch, and Sticker badge styles, premium app icons, and Home Screen widgets.
There is no subscription. Check the purchase screen for the current price in your region. Browsing, favorites, notes, photos, photo collages, posters, reveal videos, sharing, and iCloud sync remain available without the unlock. The default badge style stays free.
I bought the full unlock. How do I get it on a new phone?
Sign into the Apple Account you used for the purchase, open the unlock screen in Scratchbook, and tap Restore Purchases at the bottom. The unlock is tied to your Apple Account, so it comes back at no extra charge.
If it doesn't return, write to us with what happens when you tap Restore Purchases, including any error message.
What are the posters, and do they cost anything?
The shelf on the Parks and Wildlife tabs turns your collection into posters, pin displays, patch boards, sticker piles, and scratch-reveal videos. Parks also have a collection map. Tap a design to enlarge it, zoom in, then share it or save it to your photo library.
Posters and reveal videos are available without the purchase and reflect what you've collected. Some designs appear as your collection grows. You can change poster backgrounds; premium badge styles and Home Screen widgets require the full unlock.
Which devices does Scratchbook support?
Scratchbook is designed for iPhone and iPad and requires iOS 18 or iPadOS 18 or later. With iCloud Sync enabled, your collection can sync between devices signed into the same Apple Account.
Which parks are included?
All 64 U.S. national parks, including Chiricahua, grouped into six regions, plus 48 species of wildlife found across them. Browse park facts, trivia, visiting tips, fees and hours, maps, and weather. Live weather needs an internet connection.
Still stuck, or found a bug?
Write to support@smalltrailstudio.com and include your iOS version and what you expected to happen. We read everything, usually within a day or two.