Support
Answers to the common questions — and a real person behind the email if you're still stuck.
How do I check in at a park?
Open the park from the Parks tab and rub the foil badge with your finger — scratch enough of it away and the park's emblem is revealed and marked as collected. No date is needed; tap Add date whenever you like, and pick an exact day, a month and year, just the year, or no date at all. Back-filling a trip from years ago works the same way.
Do I have to be at the park to scratch it?
No. Scratchbook is a keepsake, not a proof-of-visit system — there's no GPS check. Scratch a park whenever it feels earned. (House rules are yours to set: some people scratch at the entrance sign, some on the drive home.)
How do I log wildlife?
The Wildlife tab lists all 48 species in the app — mammals, birds, marine life, reptiles and fish. Open a species and scratch its badge to mark it spotted; each one shows the parks it lives in, the best season, and a spotting tip. Parks show their local wildlife under "Wildlife to spot." Every species is free to collect, for everyone.
Can I add a photo to a park or species?
Yes — one photo each, kept in the Notes card alongside what you wrote. Choose it with Apple's photo picker, which hands Scratchbook only that image, never the rest of your library. You can replace or remove it, view it full screen, and turn on Use as cover to make it the header image.
If the photo carries the day it was taken, Scratchbook offers it as the date for that memory. It never fills the date in on its own — tap Use photo date or ignore it.
How does sync work? Do I need an account?
There are no accounts. Your collection is stored on your device and in your own iCloud, so it follows you to a new iPhone automatically — just be signed into the same Apple Account with iCloud enabled on both devices. Photos you attach to a park or species sync too, privately, through your own iCloud. You can turn iCloud Sync off in the app's Settings.
I reinstalled the app — where's my collection?
If you were signed into iCloud when you used the app before, your parks and wildlife come back automatically shortly after reinstalling. If it doesn't appear: check that you're signed into the same Apple Account, that iCloud Drive is on, then give it a minute or two on a network connection.
How do I start over?
Un-scratching is deliberate work, like peeling a sticker: open a collected park or species and remove it from your collection at the bottom of its date screen. Clearing a date on its own keeps the park or species collected. To erase everything, delete the app and remove its iCloud data in Settings → your name → iCloud → Manage Account Storage.
What does Scratchbook collect about me?
Nothing. No accounts, no ads, no analytics, no third-party SDKs. Your data lives on your device and in your own iCloud — we never see it. The full policy is one paragraph: read it here.
What costs money?
Your first five park scratches are free. After that, a one-time purchase called Full Scratchbook ($9.99) unlocks unlimited scratches across all 63 parks, the Pin and Patch badge styles for every park and species, and the premium app icons: Foil, Pin, Patch, Sticker, Hummingbird, Pika and Humpback Whale.
It is a single purchase, not a subscription. Collecting all 48 wildlife species, browsing, favorites, notes, photos, posters, reveal videos, sharing, and iCloud sync are not behind it — and the default badge style stays free, as do the Denali and Classic app icons.
I bought Full Scratchbook — how do I get it on a new phone?
Sign into the same Apple Account, open the Full Scratchbook screen from the app's Settings, and tap Restore Purchases. The unlock is tied to your Apple Account, so it comes back at no extra charge.
If it doesn't, write to us — include the Apple Account email you bought it with and we'll sort it out.
What are the posters, and do they cost anything?
Below the header on the Parks and Wildlife tabs is a shelf of poster designs built from what you've collected: a scratch-reveal video of a badge coming out from under the foil, a collector's pin card for your newest badge, then the whole collection as a poster, a pin set, a patch board and a sticker pile. Tap one to enlarge it, pinch to zoom, and share it or save it to your photo library from there.
All of them are free and always available — a reveal video and five posters for parks, and the same for wildlife. They re-render around your most recent scratch, so the shelf is worth reopening after every trip.
Which parks are included?
All 63 U.S. national parks, from Acadia to Zion, grouped into six regions — plus 48 species of wildlife found across them. If a new national park is ever designated (it happens!), it'll be added in an update.
Still stuck, or found a bug?
Write to support@smalltrailstudio.com — include your iOS version and what you expected to happen. We read everything, usually within a day or two.
And if Scratchbook has earned a spot on your trips, there's nothing more to buy — but a coffee in the tip jar keeps the studio lights on.