Support

Answers to the common questions — and a real person behind the email if you're still stuck.

How do I check in at a park?

Open the park from the Parks tab and rub the foil badge with your finger — scratch enough of it away and the park's emblem is revealed and marked as collected, stamped with the current month. You can edit the collected date afterwards if you're back-filling old trips.

Do I have to be at the park to scratch it?

No. Scratchbook is a keepsake, not a proof-of-visit system — there's no GPS check. Scratch a park whenever it feels earned. (House rules are yours to set: some people scratch at the entrance sign, some on the drive home.)

How do I log wildlife?

The Wildlife tab lists all 29 species in the app, grouped by type. Open a species and scratch its badge to mark it spotted — each one also shows which parks it lives in, the best season, and a spotting tip. Parks show their local wildlife under "Wildlife to spot."

How does sync work? Do I need an account?

There are no accounts. Your collection is stored on your device and in your own iCloud, so it syncs automatically between your iPhone and iPad — just be signed into the same Apple Account with iCloud enabled on both devices.

I reinstalled the app — where's my collection?

If you were signed into iCloud when you used the app before, your parks and wildlife come back automatically shortly after reinstalling. If it doesn't appear: check that you're signed into the same Apple Account, that iCloud Drive is on, then give it a minute or two on a network connection.

How do I start over?

Un-scratching is deliberate work, like peeling a sticker: open a collected park or species and remove the check-in from its detail screen. To erase everything, delete the app and remove its iCloud data in Settings → your name → iCloud → Manage Account Storage.

What does Scratchbook collect about me?

Nothing. No accounts, no ads, no analytics, no third-party SDKs. Your data lives on your device and in your own iCloud — we never see it. The full policy is one paragraph: read it here.

Which parks are included?

All 63 U.S. national parks, from Acadia to Zion, grouped into six regions — plus 29 species of wildlife found across them. If a new national park is ever designated (it happens!), it'll be added in an update.

Still stuck, or found a bug?

Write to support@smalltrailstudio.com — include your iOS version and what you expected to happen. We read everything, usually within a day or two.

And if Scratchbook has earned a spot on your trips — the app is free, no ads, no subscriptions — a coffee in the tip jar keeps the studio lights on.